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Prepaid lesson packages and discounts

Spend and save with prepaid packages

At Learnmate, we believe in rewarding commitment. That’s why we offer 10% and 15% discounts if you commit to a 10 or 15-lesson package respectively. Simply put, that means you can work towards achieving more for less.

So, how does it work?
  • Purchase a 10 or 15 lesson package and an equivalent credit will be applied to your account. The cost of lessons will be automatically discounted at 10 or 15%.
  • Use your credit for in-person or online tutoring and with any Learnmate tutor. If you need to switch to online or in-person, or want to change tutor, no stress!
  • Use your credit when you need it. You have the freedom to learn your way and use your credit when you want to.

To purchase a prepaid package, fill out the form below and we’ll get back to you within one business day.

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FAQs

If you have a question that does not appear here, please reach out to our helpful support team or via Chat.

Does the discount come out of the tutor's pocket?
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No! The discount is covered by Learnmate and does not come out of your tutor’s pocket.

Does the credit expire?
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Credits expire 3 years after the date of issue of a prepaid package.

Is the credit deducted on a pay as you go basis?
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Yes! You don’t need to worry about having set lessons each week or managing your credit balance; just have lessons when you need, and it will be deducted from your package when a lesson is marked as attended.

What happens if I miss a lesson?
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Please see our Cancellation Policy for information relating to missed or cancelled lessons. Whether or not you are charged (and your package is debited) for a missed lesson will depend on whether or not you provided the required notice to your tutor as specified in our policy.

Can I use the package between multiple tutors?
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Packages are not restricted to a set tutor, hourly rate or mode of tutoring. Your credit can be applied across any of your lessons, regardless of the tutor’s rate or mode of tutoring.

How can I check my prepaid package balance online?
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To check your prepaid package balance, all you need to do is login to your account and click on the Billing tab and select Transactions. The package balance should be located under the Record column and will begin with CN, followed by 5 or 6 unique digits.

What happens if I want a refund on the balance of my package?
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If you don’t use all of your prepaid package, you can either:

  • Refund the balance: The discount available under a package is provided on the basis that all 10 or 15 lessons will be completed. If you do not complete all the lessons in your package, Learnmate can refund the balance remaining under your package less the value of the discount you received on the lesson(s) completed (i.e. the lesson you have completed will be charged at full value).
  • Gift: Alternatively, any unused credit can be gifted to (a) a new student or family you have referred to Learnmate; or (b) Learnmate to use as part of its ‘Gives Back’ program, whereby Learnmate provides free or subsidised tutoring to students in need, as part of a promotion or giveaway.

Terms & Conditions

Terms and Conditions of this Offer: This offer entitles the recipient to 10% or 15% off the total cost of a 10 or 15-lesson package (respectively) with a tutor(s) of their choice. Tutor rates may vary as advertised by a tutor in their online profile on Learnmate. This offer is not to be used in conjunction with any other offer found on Learnmate’s website or offered by Learnmate unless it expressly states otherwise, including past prepayments made by customers to Learnmate. Customers may purchase discount packages at any time. If a refund is requested for any part of a prepaid package, the balance will be refunded save for the value of the discount applied (ie. if you purchased a 10-lesson package of $50 lessons at a 10% discount for $450 and completed only 5 lessons, those 5 lessons will be charged at a non-discounted price of $250, and the balance of $200 will be refunded to you). After each lesson, your account will be debited with the lesson’s value, allowing you to see the remaining balance of the package.