Save Up to 15% on All Lessons with Prepaid Packages!

The discounted amount you receive for purchasing a package; (10% for a 10-lesson package or 15% for a 15-Lesson package) is equal to 1 free lesson(10-lesson package) or 2 free lessons (15-lesson package).

For example, if your tutor charges $40 per hour and you pay lesson-by-lesson, 10 lessons will cost you $400 ($40 x 10 lessons) or 15 lessons will cost you $600 ($40 x 15 lessons).

However, if you purchase a 10-lesson package, you will save $40  (10% discount) – this is equal to 1 free lesson at $40 per hour. Or if you purchase a 15-lesson package, you will save $90 (15% discount) – this is equal to more than 2 free lessons at $40 per hour.

No! It never expires. You can simply use your credits whenever you decide to have a lesson with a tutor.

Yes, you can. However, it is important to note that if you do not use the entirety of your prepaid package, the lessons that you did complete are not eligible for the relevant discount of 10% or 15%. These lessons will be charged at the full rate. Any amount left over will be refunded to you.

If you purchased a 10-lesson package at a 10% discount for $450 and completed only 5 lessons, those 5 lessons will be charged at a non-discounted price of $250. The balance of $200 will be refunded to you.

Never! The discounted amount comes from the earnings within LearnMate. Your tutor’s rate remains the same even after you receive your discount. This ensures our tutors are fairly compensated for their time and you pay lesson per lesson.

“I am unsure about purchasing a package because I don’t know the exact dates I want to book my lessons. Does this mean that I cannot get the discount?”

If you’re asking this question, then do not worry as all lessons are deducted on a pay as you go basis. This means that it will be deducted from the balance of your package whenever you have a lesson. You don’t need to worry about having set lessons each week – book them when you need them! We will never deduct money from your package unless you complete a lesson.

To check your prepaid package balance online, all you need to do is log in to your account and click on the ‘Transactions’ link under the ‘Billing’ tab. On this page, the package balance will begin with ‘CN’ (followed by 5 or 6 unique digits) and will be located under the ‘Record’ column.

Yes! After each lesson, you will receive an activity statement that will highlight the lesson that just occurred, as well as the amount taken from the package.

Yes, indeed you can! If you have multiple tutors with LearnMate, then we can split the package into 2 or even 3. Our offer  even allow you to switch to another tutor in the middle of your package if you choose to. All lessons with any other tutors at different prices will still have a constant 15% discount applied. This will apply until your package runs out.

No, we don’t charge you immediately after submitting the form above. Because each student has different tutors, we need to make sure we find the best solution for you, and when this is done, we will send you the invoice for review. Once confirmed, we will charge the credit card on file. However, if you’d like us to charge sooner, we can do that once you submit the form above; please specify this in the message requests box.

LearnMate always has been and always will be a pay as you go service. You only pay for what you use, and there are never any contracts. However, if you do book a lesson with a tutor and you wish to cancel it, in line with LearnMate policy, you must provide notice at least 24 hours prior to your lesson or you may be charged for the lesson.

No problem! The package can be used for both in-person or online tutoring. If you wish to switch from one to the other (or combine the methods), just let your tutor or LearnMate know.

The amount you pay for the package is inclusive of GST.

We never make you sign a contract with LearnMate.