Please note credits are non-refundable and expire 3 years after the date of purchase.
To purchase a prepaid package, simply login and head to the 'credits' tab in your account.
If you have a question that does not appear here, please reach out to our helpful support team or via Chat.
Credits are Learnmate's gift to you and are completely covered by us.
Yes! You don’t need to worry about having set lessons each week or managing your credit balance; just have lessons when you need, and the cost of lessons will be deducted from your credit balance when a lesson is completed.
Please see Learnmate's Cancellation Policy for information relating to missed or cancelled lessons. Whether or not you are charged (and your credit balance is debited) for a missed lesson will depend on whether or not you provided relevant notice to your tutor.
Credit balances are not restricted to a set tutor, hourly rate or mode of tutoring. Your credit can be applied across any of your lessons, regardless of the tutor’s rate or mode of tutoring.
To check your credit balance, login to your account and click on the Credits tab. Your credit balance will be shown there.
Prepaid packages, like gift cards, are non-refundable and cannot be refunded or exchanged for cash.
Make sure you consider this prior to purchasing a packaging or in deciding which package to buy.