We’ve curated answers to some commonly asked questions. If you have a question that does not appear here, please reach out to our helpful support team.
Yes! Learnmate tutors have the flexibility to decide how, when and where they provide lessons (ie. online, in-person or both).
You can tutor any primary school, high or senior secondary school subject that you have experience in (having completed it) or qualification in teaching. That said, you should only tutor subjects that you excelled in or have a history teaching. For instance, if you were a VCE student who achieved a 40+ in 5 subjects that you concentrated really hard in but scored 29 (scaled) in Economics because you didn’t prioritise study for it, you should only tutor in the subjects you excelled in.
Parents and students will likely ask what experience you have or how you performed in the subjects you have marked to tutor in. So it’s best you answers these questions before they’re asked by listing your scaled study scores or experience teaching on your profile.
Nearly all primary, high school, secondary school, HSC, QCE, BSSS, SACE, TASC, WACE and VCE subjects are taught by tutors on Learnmate.
Your online profile is your unique Learnmate page indexed on search engines. Prospective customers will be able to get to know you through this part of the website – the more information you include, the better your chances of connecting with a student!
Learnmate will set up your online profile once your registration submission has been approved. We will ask for content to populate your profile, including information about your background, academic track record, teaching qualifications, pricing, special needs experience, tutoring type (i.e. group and/or 1:1), mode (online and/or in-person), credentials, personality and interests to ensure your profile is as comprehensive as possible for prospective customers.
If you are unsure how to properly populate your online profile, check out the Learnmate Tutor Training Course for help!
Tutors must record/log completed lessons on their Learnmate account after each session with a student.
All you need to do is login and click on ‘Calendar’ in the top navigation bar. Then in the drop-down box, simply click ‘Add Lessons’ and fill in the relevant details such as time, date of the lesson, fee, lesson notes and lesson feedback to parents (if applicable).
After you submit your lesson, we will send the invoice to the parent for payment. Further information about Learnmate’s Terms & Conditions can be found here.
Rather than imposing set hourly rates like other tutoring agencies, Learnmate allows its tutors to decide their hourly rate.*
Your current hourly rate (or different hourly rates set, ie. for in-person or online tutoring or different subjects or year levels) must be displayed on your Learnmate profile and kept up to date.
The amount that you get paid is equal to your hourly rate times by the number of lessons logged in the prior week less Learnmate’s commission.
If you are having trouble determining your hourly rate, or want some guidance what to consider in setting your hourly rate, you can refer to our guide here.
*Subject to Learnmate’s Tutor T&Cs.
As part of your registration with Learnmate, we require your bank details to store on your account for payment for your completed lessons. If you ever need to change your bank details, you can do so by logging in to your account and under the ‘Profile’ tab, clicking ‘Edit’ and then ‘Additional Details’.
All payments from customers are completed through automatic credit card processing. You can inform your customers that their credit card will be debited after each lesson.
Note: Tutors must not collect cash or bank transfer, or any other payment method, from their clients, which is against our terms and conditions and may result in your account being terminated.
Tutors are paid every Tuesday for lessons logged in the prior week, provided you mark all those lessons as attended.
Tutors pay a flat 30% commission on Learnmate. After a lesson has been completed, tutors receive the lesson payment, minus Learnmate’s commission.
The commission payable to Learnmate is in consideration for Learnmate generating customer leads through its platform but also to cover the costs associated with running Learnmate to make your life easier as a tutor (such as all the admin, customer support, software costs, advertising and marketing required to generate customer leads and covering any bad debts).
As part of our promise to you, Learnmate provides a payment guarantee to tutors for any completed lessons (other than free trial lessons) so you don’t have to worry about chasing up payments from students or parents or not being paid.
Being a tutor on Learnmate means you decide how many hours you want to work. Whether that’s taking on a single student for an hour a week or multiple students more intensively. It is generally expected that tutors who commit to Learnmate are available at least 3 hours per week per student to ensure flexibility should students require any additional support, particularly in the build up to and around relevant assessment times. You can manage your ongoing availability through your account on Learnmate.
As per Learnmate’s Tutor Terms and Conditions, Learnmate has a process in place for tutors to cease tutoring to ensure that all tutors and students act and are treated fairly.
Our Tutor T&Cs require reliability and aim to ensure that tutors only take on a student if they have the capacity to commit to the student’s requirements (whether a short or long engagement) and generally be there until they achieve the outcome they seek; not leave them before that outcome is achieved or at least not without a valid reason. That is, like we expect of any of our mates, tutors are required to be reliable and not pick-up or drop students based on being ‘busy with exams’ or ‘having too much on your plate’. We’re here to be champions of change and to see through the promise we make to students in taking them on initially.
If you are not prepared to take on a student for the medium to long term (or as per their specific requirements), you shouldn’t accept the student’s request and direct them back to Learnmate to find someone more suitable.
If you do take on a student but your circumstances change and you need to end tutoring, such as severe personal issues, an extended planned period of absence (e.g. an exchange) or have a permanent reduction in capacity to tutor, you need to comply with the requirements set out in clause 4.8 of the Tutor T&Cs. Please reach out to firstname.lastname@example.org if you have any questions relating to this process.
The Learnmate Online Training Course is a unique training platform developed by Learnmate specifically for tutors.
It concisely covers the following topics (among others):
All accessible at no cost to you!
Need help getting connected to Learnmate’s online learning platform or helping your students connect? Consult our online tutoring setup page, which will run you through the necessary steps.
You should also refer to our Getting Started guide to get acquainted with the online learning platform before your first lesson or if you or your students are having any technical issues that need troubleshooting. This includes for the following: