FAQ – TUTORS

Becoming a LearnMate tutor is simple! All you need to do is fill out the online application form and we will respond to your application within one business day.

In order to ensure high quality tutors to our clients, we do place certain requirements on new LearnMate tutors. Please visit the registration page to view all requirements needed to be approved for an application.

A LearnMate online account is where tutors will be able to login and log lessons, view past lessons, view client contact details, update contact details, and view paycheques to you from LearnMate.

The LearnMate online account makes administration much easier for both you, the tutor, and your clients!

You will be given access to your own LearnMate online account after approval of your application.

To view the tutor account manual, please go here.

Your LearnMate online profile is your own unique LearnMate page which will be indexed on search engines as well as having a direct link to the Meet Our Tutors page. This will be where most students and parents will be able to get to know you, your credentials and personality. Be sure to include you hobbies and personal interest in your profile content!

Your online profile will be set up by LearnMate after approval of your application. We will ask for any content about you that will be included in your online profile.

If you are unsure as to how to write content for your online profile, then refer to the LearnMate Tutor Training Course which will teach you how to write a compelling and insightful advertisement!

To view the tutor account manual, please go here.

In order to ensure systematic consistency on the LearnMate site, we require all tutors to record/log their lessons on the LearnMate account after each lesson occurs.

All you need to do is login and click on ‘Calendar’ in the top navigation bar. Then in the drop down box, you simply need to click ‘Add Lessons’ and fill in the relevant details such as time, date of lesson, costs, lesson notes and lesson feedback to parents (if applicable).

After you submit your lesson, we will then send the invoice to the parent, who will then pay the outstanding invoice. LearnMate will then pay you your earnings every week, minus LearnMate’s 25% commission.

To view the complete tutor account manual with pictorial explanations, please go here.

Unfortunately, due to security and administration issues, LearnMate cannot allow its tutors to accept cash from parents. Should a client offer you cash, please politely decline and refer them to LearnMate’s three other payment methods: credit card, PayPal and bank transfer.

LearnMate pays its tutors weekly via either PayPal or bank transfer (you can nominate which payment method).

Note: your details are kept 100% on our server and are protected by a 128 bit SSL secure server.

LearnMate has a reliability policy in place to ensure that all tutors and students are treated fairly. 

This reliability policy aims to eradicate the issue of tutors leaving their students either after the first lesson with a new student, or after a few lessons, or after a large number of lessons: without a truly valid reason. Being ‘busy with exams’ or ‘having too much on your plate’ is not a valid excuse for leaving a student at such short notice. When a tutor begins with a student, this is a commitment to their success in their studies.

Please read more here: https://learnmate.com.au/reliability-policy/

LearnMate does indeed have a referral program! Please see more info here.

LearnMate gives complete freedom to its tutors. You can choose how much to charge clients per hour and what is fair for your time. Unlike other tutoring agencies, LearnMate does not impose a set hourly rate.

Your hourly rate will be displayed on your LearnMate online profile for all clients to see.

If you are having trouble working out how much to charge per hour, then please contact us and we will advise a suitable hourly rate based on your experience and qualifications.

To let us know of you payment details, you need to simply login to your account and under the ‘Profile’ tab, you need to click ‘Edit’ and then you can add it under ‘additional details’.

We will also ask for your details after your application has been approved, and we will insert it into the system at that time.

Note: your details are kept 100% on our server and are protected by a 128 bit SSL secure server.

To view the tutor account manual, please go here.

The LearnMate Online Training Course is a unique training platform developed by LearnMate specifically for the VCE tutor. It takes into account the founder’s own personal experience, having built his own tutoring clientele to 25 students per week.

LearnMate will concisely cover the following topics:

  • How to write an effective advertisement for your LearnMate profile
  • How to communicate effectively
  • How to develop strong people skills
  • How to organise your notes and appointments
  • How to prepare for each lesson and how to follow up with student
  • How to develop presales call techniques
  • And so much more!

All for free! There is never any cost for LearnMate tutors to partake in this online training. It’s all part of our commitment to ensure 100% quality and satisfaction to our clients.

This welcome sheet during your first lesson with a new student will now be compulsory for all new inexperience tutors to the site. Experienced tutors and those who have been with LearnMate for a while will not be required to use it (but we recommend it!).

Please download it here.

Acquiring feedback from students is easy!

  1. LearnMate provides an online form for students to fill out after the first lesson. This link is also publicised in the invoice email sent to clients and is regularly sent out in mass email communications. This link can be found here.
  2. Alternatively, you may decide to download a feedback form provided by LearnMate and print it out. From there, you’ll be able to hand this to your students so they can fill it out in their own time and give it back to you. You can download it here.

LearnMate charges 27.5% commission on all hours worked. So if you charge $40 per hour to the client, then you would be paid $29 per hour by LearnMate. Within this 27.5% commission, 25% goes to LearnMate and 2.5% goes to GST.

LearnMate places a commission on all hours worked due to the value that LearnMate provides to its tutors such as client referrals, tutor training, marketing, handling of administration and dealing with disputes.

Yes, LearnMate requires all tutors to have a valid ABN. If you do not have one when submitting your application, then we will help you set up one if you’re successful.

To help you with this process, LearnMate has created a guide to show you how to easily create an ABN. You can download the guide here.

You can tutor any high school VCE, HSC, WACE or SACE subject you desire, provided you have an excellent study score in that subject. LearnMate provides tutoring to Years 7 – 12 students, so any of those year levels would be suitable.

We generally expect at least 4 hours per week from tutors who commit to LearnMate. It may be more, but you can advise us of your availability upon registration.

Yes, you need to provide as much content about you as possible, which we will include in your online profile. If you are struggling to come up with content about you, then please get in touch as we will be able to help. See an example of a LearnMate online profile here.

Your online profile is your own unique LearnMate page which will be indexed on search engines as well as having a direct link to the Search page.

Yes indeed there is a way!

LearnMate has set up subject-specific Facebook groups for tutors. The benefits include:

1. Share resources between current tutors of the same subject group.
2. Discuss specific advice for teaching techniques in VCE.
3. Discuss key concepts in VCE, and discuss updates to the study design.
4. Discuss physical in-person meetups with other LearnMate tutors.
5. Any other relevant discussions peculiar to VCE.
 

We’d love to hear from you! Please view our contact information here.

FAQ – Tutors