In order to ensure high quality tutors to our clients, we do place certain requirements on new LearnMate tutors. Please visit the registration page to view all requirements needed to be approved for an application.
Your LearnMate online profile is your own unique LearnMate page which will be indexed on search engines as well as having a direct link to the Meet Our Tutors page. This will be where most students and parents will be able to get to know you, your credentials and personality. Be sure to include you hobbies and personal interest in your profile content!
Your online profile will be set up by LearnMate after approval of your application. We will ask for any content about you that will be included in your online profile.
If you are unsure as to how to write content for your online profile, then refer to the LearnMate Tutor Training Course which will teach you how to write a compelling and insightful advertisement!
In order to ensure systematic consistency on the LearnMate site, we require all tutors to record/log their lessons on the LearnMate account after each lesson occurs.
All you need to do is login and click on ‘Calendar’ in the top navigation bar. Then in the drop down box, you simply need to click ‘Add Lessons’ and fill in the relevant details such as time, date of lesson, costs, lesson notes and lesson feedback to parents (if applicable).
After you submit your lesson, we will then send the invoice to the parent, who will then pay the outstanding invoice. SEE THE COMPLETE INSTRUCTIONS HERE.
All payments from clients are done through automatic credit card processing. Please inform your clients that their credit card on file will be debited after the lesson occurs.
Tutors must not collect cash or bank transfer, or any other payment method, from their clients as this is against our terms and conditions and will result in termination.
Tutors are paid every Tuesday morning for lessons from the previous weeks/months up until 12am of that Tuesday morning, provided you mark all of your scheduled lessons as attended.
You can see an example of the payment instructions clients receive when they join LearnMate to request tutoring services from you (just for your own knowledge).
Unfortunately, due to security and administration issues, LearnMate cannot allow its tutors to accept cash from parents. Should a client offer you cash, please politely decline and refer them to LearnMate.
LearnMate has a reliability policy in place to ensure that all tutors and students are treated fairly.
This reliability policy aims to eradicate the issue of tutors leaving their students either after the first lesson with a new student, or after a few lessons, or after a large number of lessons: without a truly valid reason. Being ‘busy with exams’ or ‘having too much on your plate’ is not a valid excuse for leaving a student at such short notice. When a tutor begins with a student, this is a commitment to their success in their studies.
LearnMate gives complete freedom to its tutors. You can choose how much to charge clients per hour and what is fair for your time. Unlike other tutoring agencies, LearnMate does not impose a set hourly rate.
Your hourly rate will be displayed on your LearnMate online profile for all clients to see.
If you are having trouble working out how much to charge per hour, then please contact us and we will advise a suitable hourly rate based on your experience and qualifications.
To let us know of your payment details, you need to simply login to your account and under the ‘Profile’ tab, you need to click ‘Edit’ and then you can add it under ‘additional details’.
We will also ask for your details after your application has been approved, and we will insert it into the system at that time. Tutors are paid every Tuesday morning for lessons from the previous weeks up until 12am of that Tuesday morning, provided you mark all of your lessons as attended.
Note: your details are kept 100% on our server and are protected by a 128 bit SSL secure server.
The LearnMate Online Training Course is a unique training platform developed by LearnMate specifically for the VCE tutor. It takes into account the founder’s own personal experience, having built his own tutoring clientele to 25 students per week.
LearnMate will concisely cover the following topics:
How to write an effective advertisement for your LearnMate profile
How to communicate effectively
How to develop strong people skills
How to organise your notes and appointments
How to prepare for each lesson and how to follow up with student
How to develop presales call techniques
And so much more!
All for free! There is never any cost for LearnMate tutors to partake in this online training. It’s all part of our commitment to ensure 100% quality and satisfaction to our clients.
This welcome sheet during your first lesson with a new student will now be compulsory for all new inexperience tutors to the site. Experienced tutors and those who have been with LearnMate for a while will not be required to use it (but we recommend it!).
LearnMate provides an online form for students to fill out after the first lesson. This link is also publicised in the invoice email sent to clients and is regularly sent out in mass email communications. This link can be found here.
Alternatively, you may decide to download a feedback form provided by LearnMate and print it out. From there, you’ll be able to hand this to your students so they can fill it out in their own time and give it back to you. You can download it here.
From 1st February 2021, all billable hours will have a 30% commission levied on them, up from 27.5%. This is all explained in our bypassing prevention agreement upon induction! Learn more here.
With the commission comes PROTECTION of your payment. With LearnMate, as we securely store our customers’ credit cards on file, you’re guaranteed to be paid when a lesson occurs, so you never have to worry about chasing up payments from student or parent! If you choose to go direct with a student, you lose the protection that LearnMate provides in ensuring you’re paid and so you will be at the discretion of a client to pay you.
-> To register any TEMPORARY unavailability (you do not wish to take on new students during specified time period) with LearnMate, please do that when logged into your LearnMate account:
Click here to login to your LearnMate account, then click on the ‘Calendar‘ tab at the top of the page and click on ‘Add Unavailability‘.
DONOT click on the ‘Repeat’ checkbox – just insert your unavailable dates into the ‘start’ and ‘end’ fields to not take on any new students.
Click ‘Submit’ after you’ve filled out your dates you’re unavailable to take on any new students.
Your profile will NOTbe made public to customers anywhere on the LearnMate site until the end of your unavailability date.
If you wish to delete your unavailability before the scheduled end date that you added above, do that here. Otherwise, after the scheduled end date you added above lapses, your profile will relist itself to customers on our site.
-> To register any PERMANENT unavailability (you want to be removed from LearnMate permanently and won’t continue with your current LearnMate students), please do this HERE.
-> To register any PERMANENT unavailability (you want to be removed from LearnMate permanently but want to continue with your current LearnMate students), please do this HERE.
If you’d like to update the following key bits of info in your LearnMate profile, you can choose to update the following:
1. Location (if applicable)
2. Map markers (search page)
3. Subject changes (if applicable)
4. Costs (if applicable)
5. And any other life changes (e.g. course changes)
It’s important that we display accurate profiles to tutors to ensure correctness for customers. You can find your tutor profile here on the site: https://learnmate.com.au/search/
If you are needing to update any of these aspects of your profile, please do that here.
You can tutor any primary school or high school subject you desire, provided you have an excellent study score in that subject. LearnMate provides tutoring to Primary – Year 12 students, so any of those year levels would be suitable. We also give you the option to tutor online, in-person or through both modes!
Yes, you need to provide as much content about you as possible, which we will include in your online profile. If you are struggling to come up with content about you, then please get in touch as we will be able to help. See an example of a LearnMate online profile here.
Your online profile is your own unique LearnMate page which will be indexed on search engines as well as having a direct link to the Search page.