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FAQs - tutors

FAQs

We’ve curated answers to some commonly asked questions. If you have a question that does not appear here, please reach out to our helpful support team.

How can I become a Learnmate tutor?
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Becoming a Learnmate tutor is simple! All you need to do is ensure that you meet our minimum requirements set out on the registration page and complete the online form. We will endeavour to respond to your registration submission within one business day.

Can I choose where I tutor from?
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Yes! Learnmate tutors have the flexibility to decide how, when and where they provide lessons (ie. online, in-person or both).

Which subjects can I tutor?
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You can tutor any primary school, high school, HSC, QCE, BSSS, SACE, TASC, WACE or VCE subject you desire. Customers will likely ask you how you performed in these subjects and Learnmate requires that you list your scaled study score on your profile for any subject you wish to tutor.

What is my Learnmate online profile?
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Your online profile is your unique Learnmate page indexed on search engines. Prospective customers will be able to get to know you through this part of the website – the more information you include, the better your chances of connecting with a student!

Learnmate will set up your online profile once your registration submission has been approved. We will ask for content to populate your profile, including information about your background, academic track record, teaching qualifications, credentials, personality and interests to ensure your profile is as comprehensive as possible for prospective customers.

If you are unsure how to properly populate your online profile, check out the Learnmate Tutor Training Course for help!

How do I record the hours I’ve worked?
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Tutors must record/log completed lessons on their Learnmate account after each session with a student.

All you need to do is login and click on ‘Calendar’ in the top navigation bar. Then in the drop-down box, simply click ‘Add Lessons’ and fill in the relevant details such as time, date of the lesson, fee, lesson notes and lesson feedback to parents (if applicable).

After you submit your lesson, we will send the invoice to the parent for payment. Further information about Learnmate’s Payment Policy can be found here.

How much do I get paid per hour?
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Rather than imposing set hourly rates like other tutoring agencies, Learnmate allows its tutors to decide their hourly rate.*

Your current hourly rate (or different hourly rates set, ie. for in-person or online tutoring or different subjects or year levels) must be displayed on your Learnmate profile and kept up to date.

The amount that you get paid is equal to your hourly rate times by the number of lessons logged in the prior week less Learnmate’s commission.

If you are having trouble determining your hourly rate, or want some guidance what to consider in setting your hourly rate, you can refer to our guide here.

*Subject to Learnmate’s Tutor T&Cs.

How does payment work through Learnmate?
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As part of your registration with Learnmate, we require your bank details to store on your account for payment for your completed lessons. If you ever need to change your bank details, you can do so by logging in to your account and under the ‘Profile’ tab, clicking ‘Edit’ and then ‘Additional Details’.

All payments from customers are completed through automatic credit card processing. You can inform your customers that their credit card will be debited after each lesson.

Note: Tutors must not collect cash or bank transfer, or any other payment method, from their clients, which is against our terms and conditions and may result in your account being terminated.

Tutors are paid every Tuesday for lessons logged in the prior week, provided you mark all those lessons as attended.

What do I pay Learnmate?
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Tutors pay a flat 30% commission on Learnmate. After a lesson has been completed, tutors receive the lesson payment, minus Learnmate’s commission.

The commission payable to Learnmate is in consideration for Learnmate generating customer leads through its platform but also to cover the costs associated with running Learnmate to make your life easier as a tutor (such as all the admin, customer support, software costs, advertising and marketing required to generate customer leads and covering any bad debts).

As part of our promise to you, Learnmate provides a payment guarantee to tutors for any completed lessons (other than free trial lessons) so you don’t have to worry about chasing up payments from students or parents or not being paid.

How many hours should I expect to work?
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Being a tutor on Learnmate means you decide how many hours you want to work. Whether that’s taking on a single student for an hour a week or multiple students more intensively. It is generally expected that tutors who commit to Learnmate are available at least 3 hours per week per student to ensure flexibility should students require any additional support, particularly in the build up to and around relevant assessment times. You can manage your ongoing availability through your account on Learnmate.

See Learnmate’s Reliability Policy for more information around work expectations.

What happens if I can no longer tutor a student?
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Learnmate has a Reliability Policy in place to ensure that all tutors and students act and are treated fairly.

This policy aims to ensure that in taking on a student, tutors commit to the student’s requirements (whether it be short or long term, weekly or fortnightly) and to be there until they achieve the outcome they seek; not leave them before that outcome is achieved or at least not without a valid reason. That is, being ‘busy with exams’ or ‘having too much on your plate’ is not a valid excuse for leaving a student.

If you are not prepared to take  on a student for the medium to long term (or as per their specific requirements), you should not accept the student’s request and direct them back to Learnmate to find someone more suitable.

If you do take on a student but your circumstances change and you have a valid reason for leaving your students, such as severe personal issues, an extended planned period of absence (e.g. an exchange) or have a permanent reduction in capacity to tutor, you must supply a notice period of at least two weeks by email to both hello@learnmate.com.au and the customer and continue tutoring in the meantime.

What is the Learnmate Online Training Course?
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The Learnmate Online Training Course is a unique training platform developed by Learnmate specifically for tutors.

It concisely covers the following topics (among others):

  • How to write a compelling Learnmate profile
  • How to communicate effectively
  • How to develop strong people skills
  • How to organise your notes and lessons
  • How to prepare for each lesson and follow up with a student
  • How to develop presales call techniques
  • And so much more!

All accessible at no cost to you!

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