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FAQs - tutors

FAQs

We’ve curated answers to some commonly asked questions. If you have a question that does not appear here, please reach out to our helpful support team.

How can I become a Learnmate tutor?
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Becoming a Learnmate tutor is simple! If you meet our minimum requirements, proceed to register for an account and we’ll take you through the next steps to get you live on Learnmate as soon as possible. We aim to review and respond to all new tutor registrations within one business day.

Learnmate takes child safety very seriously. Tutors need a Working with Children Check to provide tuition to students under the age of 18. We strongly encourage providing your Working with Children Check (or equivalent) to Learnmate for verification and to earn a ‘WWCC’ badge on your profile.

This helps to build trust in our community.

Can I choose where I tutor from?
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Yes! Learnmate tutors have the flexibility to decide how, when and where they provide lessons (ie. online, in-person or both).

Which subjects can I tutor?
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You can tutor any primary school, high or senior secondary school subject that you have experience in (either as a student or prior tutoring experience) or a qualification to teach. Tutors and teachers should have the ability to get the best out of any student they teach and learning materials, plans and resources to provide students during lessons.

Nearly all primary, high school, secondary school, HSC, QCE, BSSS, SACE, TASC, WACE and VCE subjects are taught by tutors on Learnmate.

What is my Learnmate online profile?
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Your online profile is your unique profile on Learnmate that prospective students and parents will see to get to know you and to see if you’re the right fit for them. The more information you include, the better your chances of connecting with a student!

As part of registering with Learnmate, you will be prompted to create your profile, including information about your background, academic track record, teaching qualifications, pricing, special needs experience, tutoring type (i.e. group and/or 1:1), mode (online and/or in-person), personality and interests to ensure your profile is as comprehensive as possible for prospective customers.

If you are unsure how to properly populate your online profile, check out the ‘Shared Resources’ section of your profile or Learnmate’s Essentials Training Course for help!

How do I record the hours I’ve worked?
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Tutors schedule lessons in Learnmate’s calendar, which provides a full record of lessons completed and of recurring lessons or new lessons to take place in near future.

To schedule lessons, login and click on the ‘Calendar’ in the top navigation bar. Then click ‘Add Lessons’ and fill in the relevant details such as time, date of the lesson, fee, lesson notes and any lesson feedback to parents.

How much do I get paid per hour?
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Rather than imposing set hourly rates on tutors like other tutoring agencies, tutors decide their own hourly rates.

Your hourly rate is displayed on your Learnmate profile and should be kept up to date. Whether you’ve set the right rate will likely be determined by the level of interest you receive for tutoring.

The amount that you get paid is equal to your hourly rate times by the number of lessons logged in the prior week less Learnmate’s commission.

If you are having trouble determining your hourly rate, or want some guidance what to consider in setting your hourly rate, you can refer to our guide here.

How does payment work through Learnmate?
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Learnmate is a cashless community. When you register as a tutor, you will be prompted to provide your bank details to Learnmate.

When a lesson is marked as completed, the customer’s credit card will be charged and you will be paid every Tuesday in respect of lessons completed in the prior week to the bank account nominated.

What do I pay Learnmate?
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Tutors pay a flat 30% commission on Learnmate, which helps support the costs Learnmate accrues to generate customer leads, to cover the costs associated with running Learnmate (such as admin, customer support, software costs, discounts and promotions and covering any bad debts).

As part of our promise to you, Learnmate provides a payment guarantee to tutors for any completed lessons (other than free trial lessons) so you don’t have to worry about chasing up payments from students or parents or not being paid.

How many hours should I expect to work?
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Being a tutor on Learnmate means you decide how many hours you want to work. Whether that’s taking on a single student for an hour a week or multiple students more intensively.

It is generally expected that tutors who commit to Learnmate are available at least 3 hours per week per student to ensure flexibility should students require any additional support, particularly in the build up to and around relevant assessment times. You can manage your ongoing availability through your account on Learnmate.

What happens if I can no longer tutor a student?
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As per Learnmate’s Tutor Terms and Conditions, Learnmate has a process in place for tutors to cease tutoring to ensure that all tutors and students act and are treated fairly.

As a minimum expectation, tutors should be committed, reliable and not pick-up or drop students as the wind blows. We’re here to be champions of change and to see through the promise we make to students in helping them achieve their goals.

If you are not prepared to take on a student for the medium to long term (or as per their specific requirements), you shouldn’t accept the student’s request and direct them back to Learnmate to find someone more suitable.

If your circumstances change and you need to cease tutoring, such as due to unavoidable personal circumstances, an extended planned period of absence (e.g. an exchange) or have a permanent reduction in capacity to tutor, please refer to your Tutor T&Cs.

Please reach out to hello@learnmate.com.au if you have any questions relating to this process.

What training do I receive?
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In conjunction with the Australian Tutoring Association, Learnmate has developed a unique training course specifically for tutors.

Training is split into two modules covering (1) all the practical essentials of tutoring on Learnmate, and (2) advanced training that covers:

  • How students learn
  • Tutoring for engagement and relevance
  • Maintaining attention
  • Differentiation
  • Questioning for understanding
  • Child protection and safety
  • And so much more!

Our courses retail for over $300 but are accessible completely free for Learnmate tutors!

How do I connect to or troubleshoot online tutoring?
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Need help getting connected to Learnmate’s online learning platform or helping your students connect? Consult our online tutoring setup page, which will run you through the necessary steps.

You should also refer to our Getting Started guide to get acquainted with the online learning platform before your first lesson or if you or your students are having any technical issues that need troubleshooting. This includes for the following:

  • Camera issues
  • Microphone issues
  • Screensharing issues
  • Document upload issues
  • Chat issues
  • And more