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FAQs - students

FAQs

We’ve curated answers to some frequently asked questions. If you have a question that does not appear here, please reach out to our helpful support team.

How do I find a tutor?
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Search for a tutor(s) by using Learnmate’s search bar here. Input your school level, curriculum and the subjects you’re looking for a tutor in.

Once you’ve found a tutor, click ‘Contact Tutor’ and follow the prompts to either contact them immediately or save them to contact later (i.e. if you want to continue searching for other tutors to contact).

To get in contact with your preferred tutor(s), simply register for a free account on Learnmate and you’ll receive access to their details. You can then speak to your preferred tutor(s) about your tutoring needs, their style of tutoring, availability and locations and, assuming they’re a match, schedule your lesson.

For a limited time, Learnmate is offering all new students a free $20 credit to use in their first paid lesson on Learnmate!

Why should I use Learnmate?
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Our tutors are a combination of high achievers and teachers who can help you achieve your learning goal. As a community of over 1,000 tutors, we have tutors available all across Australia, in both metro and regional areas, and at hourly rates that satisfy every budget.

Learnmate also makes scheduling, attending online lessons (if you are tutoring online) and paying for lessons completely hassle free. We have a calendar for your tutor to schedule your lessons in so you never forget, automated payment systems, a virtual classroom software for online lessons to make them as engaging as in-person lessons and a customer support team ready to help whenever you need. Need we say more?

What do tutors need to do to be listed on Learnmate?
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Learnmate tutors must meet certain qualification requirements to be listed, including having achieved a minimum ATAR of 85, having obtained a relevant teaching qualification or have equivalent experience tutoring or in a relevant field. Most of our tutors have achieved in excess of these hurdles and/or are highly experienced teachers.

Tutors are also provided the opportunity to verify their Working with Children Check with Learnmate and may complete professional tutor training through Learnmate to be best prepared to provide effective tutoring. Lookout for ‘WWCC’ and ‘ATA Trained’ badges on tutor profiles, which show when a tutor has completed these steps.

How often and how long should lessons be?
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The answer will depend on the any one student’s specific needs, current level and goals.

Evidence for Learning (2020) believe that optimum impact is achieved in one-to-one tutoring where short (roughly 30 minute) regular lessons are completed 3-5 times per week over a set period of time. Our data suggests this is most suitable for younger and primary school tuition, whereas Year 11-12 tuition tends to be longer 1-1.5 hours per lesson 1-2 times per week.

How does Learnmate provide a safe and supportive environment for its students?
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We pride ourselves on delivering the best outcomes for our students and providing a safe environment for them to learn. This means ensuring that the quality of the service our tutors provide meets your expectations and that we provide a safe and supportive environment for everyone in the Learnmate community. Learnmate has set up partnerships with key independent providers to ensure we meet and exceed recognised standards in the tutoring industry.

For its work in the industry, Learnmate has been recognised and awarded for its commitment to its students and tutors. Learn more here.

Do your tutors offer in-person or online tutoring?
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Generally speaking, both! Our tutors are located all across Australia. There’s a good chance there is a quality tutor available to help you in or near your area but if not, most of our tutors now offer 1:1 tutoring and group tutoring online (via our online learning platform).

Whether you’re in a metropolitan CBD, living in a remote location or restricted for one reason or another from in-person tutoring, Learnmate will have a tutor for you.

How do I organise a lesson with my tutor?
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Once you have signed up with Learnmate, you will receive your tutor’s contact details so you can discuss your tutoring requirements and organise a time and place for your first lesson.

Your tutor will schedule your lessons in Learnmate’s calendar, which can be found in your online account. Your online account also allows you to:

  • view lesson notes and feedback left by your tutor for particular lessons;
  • view past lessons and payments;
  • request prepaid packages for discounted lessons; and
  • update your contact and payment information.
How do I pay for my lesson?
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All lessons are scheduled and paid for through Learnmate.

Your credit or debit card will be automatically charged after a lesson is marked as completed by your tutor and you will receive a confirmation email when payment has been processed.

Lessons can be paid for by Visa, Mastercard and AMEX and are processed securely and safely through Stripe, one of the world’s most trusted and secure online payment processors.

As per our Terms & Conditions, cash and direct transfer to tutors are not accepted payment methods. See our Terms & Conditions for more information around payment processes on Learnmate.

What makes Learnmate different?
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Everyone deserves the opportunity to better themselves through education, regardless of where they live or their abilities. Our mission is simple: to connect people looking to learn and improve themselves academically, with tutors and teachers across Australia who can them realise their full potential.

Learnmate tutors provide personalised learning, which enables you to learn your way. Whether you’re looking to get ahead, fill knowledge or skill gaps, working towards a specific study score or ATAR, Learnmate connects you to tutors who can tailor where and how they teach based on your needs.

With an ever-growing platform of tutors, there are countless options for you to choose from, whether that choice is based on academic track record, qualification, experience or your budget. With over 1,000 tutors listed on Learnmate who each set their own rate, you will find a tutor that meets your budget and for the number of sessions you need. You will never be signed into a set syllabus, which means every dollar goes towards helping you achieve your specific goals.

As your ‘Learnmate’, our tutors want to see you become your best self, like they would any of their mates. Our tutors encourage independence and continuous academic improvement so that students can approach and complete their assessments with confidence. We believe it’s important that the student and tutor have a good social rapport and tutoring is not solely focused on study; this is what fosters a comfortable learning environment in which the student feels safe and supported and can ask the tutor questions without hesitation.

Our tutors are vetted and trained through our comprehensive online training course, ensuring we create and maintain a community of quality, reliable and trustworthy tutors. You can learn more about this process here.

How do I connect to or troubleshoot online tutoring?
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Need help getting connected to Learnmate’s online learning platform? Consult our online tutoring setup page, which will run you through the necessary steps.

You should also refer to our Getting Started guide to get acquainted with the online learning platform before your first lesson or if you are having any technical issues that need troubleshooting. This includes for the following:

  • Camera issues
  • Microphone issues
  • Screensharing issues
  • Document upload issues
  • Chat issues
  • And more