UNAVAILABILITY – Temporary or Permanent
-> To register any TEMPORARY unavailability (can’t tutor for a certain period of time) with LearnMate, please do that here when logged into your LearnMate account: https://learnmate.teachworks.com/unavailable_instances/new
Alternatively, once you login to your LearnMate account, click on the ‘Calendar‘ tab at the top of the page and click on ‘Add Unavailability‘.
Be sure to NOT click on the ‘Repeat’ checkbox – just insert your unavailable dates into the ‘start’ and ‘end’ fields.
Your profile will NOT be made public to customers anywhere on the LearnMate site until the end of your unavailability date. It is your responsibility to ensure this is notified to us ASAP if you are suddenly unavailable to prevent mishaps.
-> To register any PERMANENT unavailability (can’t tutor anymore) with LearnMate, please do this HERE.
If you’d like to update the following key bits of info in your LearnMate profile, you can choose to update the following:
1. Location (if you can no longer tutor in a particular place or would like to change where you can tutor)
2. Map markers (search page)
3. Subject changes (if applicable)
4. Timetable changes (if applicable)
5. Costs (if applicable)
6. And any other life changes (e.g. course changes)
To update your profile, please do this HERE. Not supplying accurate and up-to-date information can cause major inconveniences for both you and possible students. It is your responsibility to ensure this is done regularly to prevent mishaps.
> UNRESPONSIVENESS AND RELIABILITY: Please make sure that you are always responsive to prospective clients’ emails and phone calls. If we receive an unresponsiveness complaint from a client, we will follow this up with you and take action if necessary. See more here on LearnMate’s Reliability Policy.