SECURITY POLICY – LEARNMATE


Security at LearnMate

Security is one of the biggest considerations in everything we do. If you have any questions after reading this, or encounter any issues, please let us know.

LearnMate uses Stripe, one of the world's most secure and trusted online payment processors to store your payment information. Payment data is encrypted on the site so that neither LearnMate staff or other LearnMate customers are able to see credit card or debit card numbers. This information is not accessible to anyone else other than the credit card holder. Furthermore, LearnMate is secured by a 256 bit SSL certificate and 24/7 website monitoring by Sucuri, ensuring you can browse our site with complete confidence. Below are just some of the companies that use Stripe to secure payment data for their customers, with Lyft and Deliveroo being used by many Australian customers.

Our payment processor Stripe has been audited by a PCI-certified auditor and is certified to PCI Service Provider Level 1. This is the most stringent level of certification available in the payments industry. To accomplish this, we make use of best-in-class security tools and practices to maintain a high level of security.

Encryption of sensitive data and communication

In extended form, all card numbers are encrypted on disk with AES-256. Decryption keys are stored on separate machines. None of Stripe’s internal servers and daemons are able to obtain plaintext card numbers; instead, they can just request that cards be sent to a service provider on a static whitelist. Stripe’s infrastructure for storing, decrypting, and transmitting card numbers runs in separate hosting infrastructure, and doesn’t share any credentials with Stripe’s primary services (API, website, etc.). In simple terms, this means that neither LearnMate staff, LearnMate customers, nor staff at Stripe are able to view your card details.

LearnMate's main policy documents

In addition to this Security Policy, LearnMate has a variety of policies in place to ensure fairness to both our customers and tutors. Please take the time to briefly read the below documents when using our services:

If you have any questions about our Security Policy or any of the policies and procedures mentioned above, feel free to contact us here.

Security Policy – LearnMate