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Online tutoring setup

How to get setup for online tutoring with Learnmate.

Are you a student, parent or tutor and wanting to get started with online tutoring? Here’s how you can get connected for online lessons today. Select the dropdown menu that applies to you below to proceed.

OUR ONLINE LEARNING PLATFORM

All online tutoring lessons are conducted through our online learning platform. This platform was engineered by tutors, for tutors, to optimize the student learning environment. It is user-friendly and makes online tutoring as easy as face-to-face lessons. You can see our Getting Started guide here that explains how to use the software and how to make the most of the interactive tools available.

Having technical issues connecting to our online learning platform?
Our Getting Started guide lists some of the common technical issues users face, including system permissions that need to be granted. If you encounter issues, consult our guide first which is sure to have the solution you need, including for:
  • Camera issues
  • Microphone issues
  • Screensharing issues
  • Document upload issues
  • Chat issues
  • And more

Some of the handy features found on our platform include:

  • Screensharing: Share your screen, either in its entirety or just a specific window, so you can share what’s on your screen;
  • In-built chat function: Instantly send messages and files throughout the duration of the lesson;
  • Whiteboard: Upload files / images onto your space and digitally annotate without having to switch between multiple tabs;
  • Document editing: Collaboratively work through problems, practice questions or marked assessments and assignments;
  • Automatic saving:  The platform automatically saves and stores your lesson whiteboard so that you can pick up from where you left off in the next lesson;
  • Screen grab video: If you have homework or other resources to share just hold it up to your camera and screen grab to share it.
Students & Parents
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Here’s how you can get started with online tutoring:

  1. Contact your tutor via their number/email which should have been provided in your online account to arrange a lesson date and time;
  2. All scheduled lessons can be viewed on your Learnmate calendar;
  3. Online tutoring is undertaken through our online learning platform;
  4. Just before your scheduled lesson is due to start, go to your lesson on your Learnmate calendar, click on the lesson and select the ‘View’ link. You will then be able to click ‘Launch Online Tutoring’ (as shown below) to go straight into your lesson;
  5. Once a lesson has been marked as completed by your tutor, your credit/debit card will be charged and you will receive a receipt of payment by email.
Having technical issues connecting to our online learning platform?
Our Getting Started guide lists some of the common technical issues users face, including system permissions that need to be granted. If you encounter issues, consult our guide first which is sure to have the solution you need, including for:
  • Camera issues
  • Microphone issues
  • Screensharing issues
  • Document upload issues
  • Chat issues
  • And more

STUDENT SAFETY REGARDING ONLINE TUTORING

As online tutoring is more of a closed environment compared to in-person lessons, please follow the following safety protocols (which tutors are also required to follow):

  • If possible, ensure you and your tutor participate in lessons in a communal area (e.g. a living or lounge room) with a parent or legal guardian present, within sight or earshot of the lesson. Under no circumstances should tutoring take place in a child’s bedroom, even if online;
  • If possible, we recommend you do not use headphones and instead use your in-built speakers on loud so that a parent or legal guardian can supervise the lesson. However, if this causes technical difficulties, you may choose to use headphones if your parent or legal guardian is comfortable for you to do so.
  • For quality assurance, student safety and incident reporting purposes, all lessons are recorded and held securely. Only our administration team can access these recordings.
Tutors
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Here’s how you can get started with online tutoring:

  1. Contact your student via their number/email which should have been provided in your online account to arrange a lesson date and time;
  2. Schedule your lesson in Learnmate by referring to this step-by-step guide and make sure you select ‘Online Tutoring’ under the drop-down menu in Location.
  1. Online tutoring is undertaken through our  online learning platform;
  2. Just before your scheduled lesson is due to start, go to your lesson on your Learnmate calendar, click on the lesson and select the ‘View’ link. You will then be able to click ‘Launch Online Tutoring’ (as shown below) to go straight into your lesson; and

5. Once the lesson has completed, mark it as Attended and your student’s credit/debit card will be charged.

For online group lessons, refer to this guide instead.

HOW TO TUTOR ONLINE

You can see our Getting Started guide here that explains how to use the software, how to troubleshoot issues and how to make the most of the interactive tools available. You can also find training videos linked in the ‘Shared Resources’ section of your Learnmate account.

Having technical issues connecting to our online learning platform?
Our Getting Started guide lists some of the common technical issues users face, including system permissions that need to be granted. If you encounter issues, consult our guide first which is sure to have the solution you need, including for:
  • Camera issues
  • Microphone issues
  • Screensharing issues
  • Document upload issues
  • Chat issues
  • And more

STUDENT SAFETY REGARDING ONLINE TUTORING

As online tutoring is more of a closed environment compared to in-person lessons, please follow the following safety protocols (which students are also informed of and require to follow):

  • If possible, ensure you and your student participate in lessons in a communal area (e.g. a living or lounge room) with a parent or legal guardian present, within sight or earshot of the lesson. Under no circumstances should tutoring take place in a child’s bedroom, even if online
  • If possible, we recommend your student does not use headphones and instead keeps their speakers on loud so that a parent or legal guardian can supervise the lesson. However, if this causes technical difficulties, a student may choose to use headphones with the permission of their parent or legal guardian; and
  • For quality assurance, student safety and incident reporting purposes, all lessons are recorded and held securely. Only our administration team can access these recordings.