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Logging a Lesson with Learnmate – Step by Step Process

Logging a Lesson with Learnmate – Step by Step Process


Logging your lessons with Learnmate is simple! Whenever you receive a client from Learnmate via email/text, and you successfully organise a time with them, you must follow the instructions below. 

You never have to worry about chasing up payments from students or parents! Learnmate securely stores customers’ credit cards which guarantees you to be paid when a lesson takes place. To ensure that you are paid seamlessly, you must use our logging system.

1. Login to your Learnmate account here: https://learnmate.teachworks.com/accounts/login

2. Click on the ‘Calendar’ button at the top of the page and click on ‘Add Lessons’. Are you adding a group lesson with two or more students during the same lesson? Follow these instructions here instead.

3. Once a time has been organised with the student, you can schedule lessons as shown in the image below. Make sure you always double-check the information you submit with Learnmate as inaccuracies can lead to inconvenience for both you and the student. Click ‘Submit’ once done.

  • If you log your lesson at least 24 hours before the scheduled lesson date, your student will be sent a reminder email about their upcoming lesson – to prevent cancellations. 
  • If you are adding a group lesson, follow these instructions here.
  • For tutors undertaking online tutoring with students one on one, see instructions here. For tutors undertaking lessons online with students in a small group, see different instructions here.

4. Once you have completed the lesson with your student, mark the lesson as ‘Attended’.  We request that you do this within 24 hours of the lesson. The client is charged and you will be paid. You can also mark lessons as ‘Cancelled’ (no charge applies to the client) or ‘Missed’ (the client gave insufficient notice and they will be charged). LEARN MORE HERE.

Never mark a lesson as being ‘Attended’ before the lesson has taken place – this causes problems for everyone.

HOW AND WHEN DO TUTORS GET PAID?

  • All payments from clients are received through automatic credit card processing. Tutors must not collect cash or bank transfer, or any other payment from their clients. Please inform your clients that the credit card on file will be debited after the lesson has been completed.
  • To apply a travel fee to your lessons (e.g. if you have to travel long distances), make sure you select a higher hourly rate when logging the lesson as shown above. For example, if your base charge is $40 per hour, but you want to charge a $10 travel fee – you would apply a $50 charge to the client.
  • Please note that a 30% commission levy will be applied to all billable hours with Learnmate. Be sure to select an hourly rate that takes into account Learnmate’s commission.
  • Tutors are paid every Tuesday for lessons from the previous weeks up until 12am of that Tuesday morning, provided you mark all of your lessons as attended.
  • Note: to add group lessons (lessons with more than one student), read the instructions here.