- Will I be charged more than $15.95 once I submit the form?
No. You will never be charged more than $15.95 to contact any tutor on LearnMate. You only pay this once (and it is refunded after the completion of your first lesson), meaning that you can contact as many tutors as you’d like with lifetime access.
- How do I trust you with my credit / debit card?
Payments are processed securely and safely through Stripe, one of the world’s most trusted and secure online payment processors. When you pay with your credit or debit card, we never see your card number and do not have authorisation to charge it unless lessons occur.
- Why do you have a $15.95 access fee on LearnMate?
The $15.95 fee is now fully refunded upon the completion of your first lesson with a LearnMate tutor. This amount appears in your first invoice as a deduction from the total amount owing. We value your education and hope that by reimbursing this fee we are helping you to access the support your need. This means that LearnMate Tutoring now offers great tutors and value to our fantastic clients.
- Can I really get instant access to the contact details of my chosen tutors?
You definitely can! If you have selected tutors by using our search map, then you will be given instant access to the contact details of any of the tutors you’ve saved. You can then contact them right away to prevent delays in your education. We must note that your chosen tutor(s) are notified of your contact details as well so you both are made aware.
- Do you accept any other payment methods other than credit / debit card?
We can’t accept any other payment methods other than credit card or debit card. However, by only accepting credit card or debit card, we have been able to create technology that allows you to get instant access to your tutor’s contact details today. Why is this important? Because it means you can contact your tutor to help you today. We know how urgent getting a tutor can sometimes be, so we want you to get connected to your chosen tutor as soon as possible.
With other payment methods such as bank transfer or cash, we wouldn’t be able to offer such a service as they are delayed forms of payment.
- Do your tutors teach both in-person and online?
Our tutors can teach in both in-person and online modes. When you search for a tutor on our site and enquire for their contact details, you have the option of selecting an in-person or online tutor depending on your needs.
- Where can I see past reviews from LearnMate customers?
You can see some glowing reviews of current and past LearnMate customers here.
- Do I need to fill out this form again if I am a current LearnMate customer?
No. If you have already filled out this form previously or are a current LearnMate customer, you do not need to fill it out again, and so please contact us instead.