- Will I be charged more than $15.95 once I submit the form?
No. You will never be charged more than $15.95 to contact any tutor on LearnMate. You only pay this once, meaning you can contact as many tutors as you’d like with lifetime access for a one-off fee!
- How do I trust you with my credit / debit card?
Payments are processed securely and safely through Stripe, one of the world’s trusted and most secure online payment processors. When you pay with your credit or debit card, we never see your card number and do not have authorisation to charge it unless lessons occur.
- Why do you have a $15.95 access fee on LearnMate?
The $15.95 matching fee allows us vet, screen and train your tutor by providing them with resources & support to help them become the best tutor possible! LearnMate also provides you with weekly study tips delivered right to your email inbox. Finally, when you enquire today, we’ll give you instant access to our 48 page school success guide, covering everything you or your child will need to know for succeeding in school, the ATAR and beyond! We want to ensure a well-rounded educational experience when you join LearnMate beyond just getting a standard tutor.
- Can I really get instant access to the contact details of my chosen tutors?
You definitely can! If you have selected tutors by using our search map, then you will be given instant access to the contact details of any of the tutors you’ve saved. You can then contact them right away to prevent delays in your education. We must note that your chosen tutor(s) are notified of your contact details as well so you both are made aware.
- Do you accept any other payment methods other than credit / debit card?
Unfortunately at this stage, we can’t accept any other payment methods other than credit card or debt card. However by only accepting credit card or debit card, we have been able to create technology that allows you to get instant access to your tutor’s contact details today. Why is this important? Because it means you can contact your tutor to help you today. We know how urgent getting a tutor can sometimes be, so we want you to get connected to your chosen tutor as soon as possible.
With other payment methods such as bank transfer or cash, we wouldn’t be able to offer such a service as they are delayed forms of payment.
- Do your tutors teach both in-person and online?
Our tutors can teach in both in-person and online modes. When you search for a tutor on our site and enquire for their contact details, you have the option of selecting an in-person or online tutor depending on your needs.
- Where can I see past reviews from LearnMate customers?
You can see some glowing reviews of current and past LearnMate customers here.
- Do I need to fill out this form again if I am a current LearnMate customer?
No. If you have already filled out this form previously or are a current LearnMate customer, you do not need to fill it out again, and so please contact us instead.