Updated COVID-19 Advice

COVID-19: LearnMate’s Advice for Students & Parents

LearnMate understands many of you will be concerned about COVID-19 and are closely following the situation as it continues to evolve and unfold around the world.


Below is some additional information regarding the latest health advice, and some alternatives to in-person tutoring.

1. In-Person Tutoring?

For all States and Regions (other than Victoria), LearnMate advises that in-person tutoring is permitted provided both student and tutor agree to the arrangement. Due to the high level of infection and spread, exercising safe distancing and increased hygiene is required with in-person lessons. It is also highly encouraged that both students and tutors wear a face mask during lessons to minimise further the risks of spreading or contracting the virus. We also recommend the continued monitoring of advice from the Government surrounding in-person activities. If in doubt, always seek online tutoring (see option 2 below).


(In compliance with the Victorian State Government and DHHS Guidelines as at August 02 2020

If either the student or tutor wishes to undertake online tutoring, then this must be respected (see dot point 2 below to learn how to conduct lessons online).

Group lessons (with two or more students) are allowed for all areas outside of Victoria. 

Please see a graphic at the bottom of this page showing you how to keep yourself hygienic while attending lessons. To summarise some of the main points:

  • Lessons may be completed at home, a local library, school or any other location provided you practice safe hygiene.
  • We would recommend keeping a greater distance between student and tutor than normally done (e.g. 1.5m or more) and no more than 1 person per 4 square metres.
  • We would recommend no touching, no handshakes and no friendly body contact.
  • We would recommend that students and tutors wash their hands before and after each tutoring lesson with soap and/or hand sanitiser.
  • Group lessons (2 or more students with one tutor) are permitted but social distancing must still be respected.
  • If you or your tutor develops ‘flu-like symptoms’, then we would recommend you not have lessons, and set up alternative arrangements (see dot point 2 below on online tutoring).

See more info here on the Victorian Government website: https://www.dhhs.vic.gov.au/victorian-public-coronavirus-disease-covid-19

2. Migrating to Online Tutoring (Alternative Form of Tutoring)

If you wish to still have lessons with your tutor, but do not want them to be done in-person, then online tutoring is a great way to ensure you can keep up with school work but not be exposed. Your tutor has been informed and trained on how to use online tutoring in a separate email.

Here’s how it works and here’s how to get started.

  • Contact your tutor via their number/email in your online account.
  • Tell your tutor you’d like to switch to online tutoring in the meantime.
  • If you haven’t already installed Skype on your device, be sure to download it here. Skype is a great way to connect with your tutor remotely and you can both share your screens and work, along with video/audio calls.
  • Your tutor will request your username in Skype so they can add you and then once they add you they can call you through the software. Not sure how to add your tutor as a contact in Skype? Learn more here.
  • Your lesson will occur as normal with your tutor online (Skype). You can even record calls so you can review educational material at a later date!
  • After each lesson occurs the tutor will log your lesson on our online system, and as normal LearnMate will charge your credit/debit card and you will be notified of a charge. Everything else remains the same with how you currently request, log lessons and get charged – the only difference is the method through which tutoring is done – through online (Skype).

Note: if your tutor does not wish to conduct online lessons, then you may request another tutor here on the LearnMate site as we have a separate search function for online tutoring. Note that we also offer tutoring on ‘Zoom‘, which is also free to use, however, we have found that Skype is easier to use and easier to setup. If you’d like to avail Zoom instead of Skype, please just ask your tutor per the instruction above.


As online tutoring is more of a closed environment compared to in-person lessons, we urge tutors to follow certain safety protocols (which tutors are also informed about):

  • If possible, ensure you and your tutor hold lessons in a communal area (e.g. a living or lounge room). We advise against having lessons in the bedroom.
  • If possible, we recommend you keep your in-built speakers on loud (so not on headphones), so that you can talk into your device through the in-built microphone, and hear through the in-built speakers on your device (e.g. the speakers that come in-built into your laptop and not headphones). However, if this causes technical difficulties then you may choose to use headphones.



Why record a lesson? Simple. After the lesson occurs your student can review what they learnt to even better enhance their learning. It’s also a great way for you to review your own lesson to see where you may want to improve.

– Learn how to record a Zoom lesson so your student can access it after the lesson has finished: https://support.zoom.us/hc/en-us/articles/201362473-Local-Recording#h_02ba96fb-85ef-4f43-ab17-a51e29b206cb
– Learn how to record a Skype lesson so your student can access it after the lesson has finished: https://support.skype.com/en/faq/FA12395/how-do-i-record-my-skype-calls

3. If you’re experiencing symptoms of COVID-19

It is important to remember that symptoms such as fever, cough, sore throat or tiredness, while consistent with coronavirus, are symptoms that are associated with other illnesses, including the common cold and flu. Unless you have seen a medical professional and have been diagnosed with COVID-19, you should not assume you have the virus, but be vigilant in your hygiene.

If you are experiencing symptoms such as a fever, breathing difficulties, a cough or sore throat, and have recently returned from an affected country, or come into contact with someone with a confirmed diagnosis of COVID-19, separate yourself from others and call the dedicated Victorian Department of Human Health and Services COVID-19 hotline on 1800 675 398.

If you have severe symptoms, such as shortness of breath, call 000 immediately and request an ambulance.

For general information on COVID-19, you can also contact the Department of Health national hotline 24 hours a day, seven days a week on 1800 020 080.

Please also see infographic below on how to prevent the spread of the virus as stated by the Victorian Government. You can find the direct link here: https://www.dhhs.vic.gov.au/victorian-public-coronavirus-disease-covid-19

Updated COVID-19 Advice