Coronavirus Outbreak – LearnMate’s Response for Students & Parents
LearnMate understand many of you will be concerned about COVID-19 and are closely following the situation as it continues to evolve and unfold around the world.
LearnMate will now be operating in line with its pandemic plan. As such, we will continue to adapt and adjust our operations to deliver high-quality tutoring to our students while ensuring all students, parents and tutors remain safe. We have appropriate business continuity planning and procedures in place, and our next steps will be informed by the overall guidance from the World Health Organisation (WHO), and decisions made by the federal and state governments and associated health services.
Below is some additional information regarding the latest health advice, and some alternatives to in-person tutoring.
1. Continuing with In-Person Tutoring
As of Tuesday March 31st, IN-PERSON LESSONS ARE STILL ALLOWED TO OCCUR With Your Tutor. However, We Recommend As Many Of Your Lessons Are Done Online as Possible (See Dot Point 2 Below). Note: Group Lessons Are NOT ALLOWED, Only One-On-One Lessons (One Tutor with One Student). We will update you via text or email if further restrictions occur at a later date.
If you wish to continue in-person lessons with your tutor, then you may choose to do that, however, we urge extra precaution. We understand that your school may have closed and we want to ensure that you are still educationally supported during this time so as to prevent educational disruption. Note that if in-person tutoring occurs, this must be consensual (accepted) on both sides; both student and tutor must accept this. If one wishes to do online tutoring, then this must be respected.
Please see a graphic at the bottom of this page showing you how to keep yourself hygienic while attending lessons. To summarise some of the main points:
We would recommend having lessons at home only.
We would recommend keeping a greater distance between student and tutor than normally done (e.g. 1.5m or more) and no more than 1 person per 4 square metres.
We would recommend no touching, no handshakes and no friendly body contact.
We would recommend that students and tutors wash their hands before and after each tutoring lesson with soap and/or hand sanitiser.
Group lessons (2 or more students with one tutor) are no longer allowed until further notice.
If you feel or you or your tutor develops ‘flu like symptoms’, then we would recommend you not lessons, and setup alternative arrangements (see dot point 2 below on online tutoring).
2. Migrating to Online Tutoring (Alternative Form of Tutoring)
If you wish to still have lessons with your tutor, but do not want them to be done in-person, then online tutoring is a great way to ensure you can keep up with school work but not be exposed. Your tutor has been informed and trained on how to use online tutoring in a separate email.
Here’s how it works and here’s how to get started.
Tell your tutor you’d like to switch to online tutoring in the meantime.
If you haven’t already installed Skype on your device, be sure to download it here. Skype is a great way to connect with your tutor remotely and you can both share your screens and work, along with video/audio calls.
Your tutor will request your username in Skype so they can add you and then once they add you they can call you through the software. Not sure how to add your tutor as a contact in Skype? Learn more here.
Your lesson will occur as normal with your tutor through online (Skype). You can even record calls so you can review educational material at a later date!
After each lesson occurs the tutor will log your lesson on our online system, and as normal LearnMate will charge your credit/debit card and you will be notified of a charge. Everything else remains the same with how you currently request, log lessons and get charged – the only difference is the method through which tutoring is done – through online (Skype).
Note: if your tutor does not wish to conduct online lessons, then you may request another tutor here on the LearnMate site as we have a separate search function for online tutoring. Note that we also offer tutoring on ‘Zoom‘, which is also free to use, however, we have found that Skype is easier to use and easier to setup. If you’d like to avail Zoom instead of Skype, please just ask your tutor per the instruction above.
STUDENT SAFETY REGARDING ONLINE TUTORING
As online tutoring is more of a closed environment compared to in-person lessons, we urge tutors to following certain safety protocols (which tutors are also informed about):
If possible, ensure you and your tutor hold lessons in a communal area (e.g. a living or lounge room). We advise against having lessons in the bedroom.
If possible, we recommend you keep your in-built speakers on loud (so not on headphones), so that you can talk into your device through the in-built microphone, and hear through the in-built speakers on your device (e.g. the speakers that come in-built into your laptop and not headphones). However, if this causes technical difficulties then you may choose to use headphones.
Why record a lesson? Simple. After the lesson occurs your student can review what they learnt to even better enhance their learning. It’s also a great way for you to review your own lesson to see where you may want to improve.
It is important to remember that symptoms such as fever, cough, sore throat or tiredness, while consistent with coronavirus, are symptoms that are associated with other illnesses, including the common cold and flu. Unless you have seen a medical professional and have been diagnosed with COVID-19, you should not assume you have the virus, but be vigilant in your hygiene.
If you are experiencing symptoms such as a fever, breathing difficulties, a cough or sore throat, and have recently returned from an affected country, or come into contact with someone with a confirmed diagnosis of COVID-19, separate yourself from others and call the dedicated Victorian Department of Human Health and Services COVID-19 hotline on 1800 675 398.
If you have severe symptoms, such as shortness of breath, call 000 immediately and request an ambulance.
For general information on COVID-19, you can also contact the Department of Health national hotline 24 hours a day, seven days a week on 1800 020 080.
LearnMate considered and appreciated the characteristics and nature of the tutor requested and worked well with me to align my Yr11 child with a suitable tutor. They are getting along very well and the tutoring is having a marked effect on the approach to work. We look forward to seeing the improved assessment performance in line with the capability and confidence boost.
Easy to use site, and easy to find and book a tutor. My daughter enjoyed working with her maths methods tutor, concentrating on areas that needed to be worked on as well as learning tips that she had not been shown in the school classroom.
I am very happy with Mikhail from LearnMate. We were choosing a tutor for our daughter, who is a primary school student struggling with phonics and reading. He is wonderful, with lovely manners and has established a good relationship in a short time . My daughter enjoys and looks forward to her private lessons. She actually started to read and it seems that she is enjoying the reading now.
We are very pleased with choosing LearnMate. The tutor we chose for my daughter is wonderful and has a lovely manner and has established a good rapport in a short space of time . My daughter enjoys and looks forward to her private lessons .
My primary school son has responded well to receiving online tutoring sessions, possible more receptive than in person. The tutor has helped to extend his writing whilst keeping him focused during the 1 hour session.
My sister in law introduced me to LearnMate and I couldn't thank her enough. LearnMate has found us an excellent tutor to hep my son with his Biology. LearnMate has made the process of finding a tutor very easy but at the same time making sure that they provide the best quality of tutors. My son's tutor, Peta, has helped him gain his confidence with his Biology as well as great school results.
Great tutor, who has improved my daughters understanding of Maths immensely. My daughter has gone from not being confident with her maths to passing every exam she has sat and is improving all the time. Highly recommended. Value for money and very convenient, with lessons taking place in a library or even at your home if you wish. Highly recommended.
This website provides a great and place for students to get in contact with tutors as provides a range of tutors for the students to sort through so they can find one that best suits their needs. LearnMate is a great place to work as they take care of both the students and tutors very well incentivising their tutors to work more productively.
The tutors that we have are really helpful. They all know what they're doing and willing to assist anytime outside of tutoring hours, via email. So far our kids are very happy with their tutors from LearnMate.
Simple and easy process. From sign up to allocating a tutor to eventually undertaking the classes with the selected tutor, the whole experience had been seamless and stress free. Our daughter has grown in confidence with the chosen subject and seems to be be improving week on week. Thank you LearnMate tutoring. Proven to be the right decision in the end.
This website comes in quite handy when you don't know who to approach for help with tutoring your child. My daughter is pretty happy with the tutor I found through learnmate. You are doing a great job guys!
LearnMate is so easy to use. Whether searching and finding a suitable tutor, to requesting/scheduling sessions. I do like that I don't have to handle the payment side and it's managed by LearnMate. Would recommend to family & friends...in fact I have.
Our first lesson with Elizabeth was fantastic - my daughter was so comfortable with her & had nothing but good to say about her tutor & the lesson that was given - we are both very pleased & looking forward to the next lessons Thank youKind regards Fiona
We have found an amazing Tutor. My son is in year 11 and his tutor was able to build rapport with him and make him feel comfortable asking questions and reviewing his work. The LearnMate site is easy to use and very professional.
Great idea for a service. Completely legit and very easy, everything is done for you (payment and matching to tutors based on subject and area) and all there is to worry about is organising a time. Have and would definitely recommend.
We are very impressed with Michael's professionalism and also his work ethic in tutoring our son in for Year 12 VCE. He has already made a difference early on. We look forward to his positive role in furthering our son's abilities across his final year. We highly recommend LearnMate.
It was really easy to locate the tutors in our area, and view their profile. We then selected the one that seemed the best fit, and made all the arrangements, including billing through the app. A very simple process.
Easy to access quality tutors- teenagers reviewed profiles and identified who they thought would suit them- received a text and first appointment was arranged and our Tutor was simply fantastic ! very happy students!
Our tutor Megan is always on time to start with. She has worked with our (3) eldest children, being in Grade 6, Year 8 & 9 respectively. Megan has assisted our eldest with her maths 'blockage' to rise from a D grade in late Year 8 to achieving Bs and As mid way thru Year 9.
Great service and high quality tutors. Staff are always on hand to help with any issues. Highly recommend using LearnMate if you are looking for tutors to help you improve your learning or get to the next level!
We are very happy with the tutor's knowledge, ability to explain a concept and teach and the enthusiasm. Having discovered Learn Mate I would always choose to use them in the future over other companies.
We had an amazing tutor (Christine Zhong) come to our home and helped my daughter to understand some complicated material. She was passionate about getting her to understand the material and was very easy for my daughter to relate to. I was so thankful that LearnMate’s fees are so reasonable and I am now able to afford ongoing tutoring for her. They also have discount packages.
Needed quick help just a few days before my son's exams, contacted Learnmate. We got immediately response. Same day in just few hours, everything was arranged, we had a tutor next day. Our tutor was professional, polite, kind and have the knowledge about how to do the tutoring and to get my son interested and listen to him. I can highly recommend this service.
Probably the best tutoring service on the market. Looked up a tutor and within 3 hours I was confirmed with that tutor I wanted and had a booking for the very next day. Made life so much easier, and cheaper as well with direct debit and not having to line the pockets of the "big" tutoring centres. A+ experience with LearnMate
Very professional Teacher. Have been wasting time and money last 4 years in the Tuition Centres. Just used Learnmate Tutor one to one and found that the system is very efficient, tutor is highly knowledgeable and our child is so happy to go for the lessons unlike earlier our child never interested to go for tuition centre. Hats off to LearnMate Tutoring