Coronavirus Outbreak – LearnMate’s Response for Students & Parents

Coronavirus Outbreak – LearnMate’s Response for Students & Parents


LearnMate understand many of you will be concerned about COVID-19 and are closely following the situation as it continues to evolve and unfold around the world.

LearnMate will now be operating in line with its pandemic plan. As such, we will continue to adapt and adjust our operations to deliver high-quality tutoring to our students while ensuring all students, parents and tutors remain safe. We have appropriate business continuity planning and procedures in place, and our next steps will be informed by the overall guidance from the World Health Organisation (WHO), and decisions made by the federal and state governments and associated health services.

TO HELP ENSURE COMMUNICATION IS CLEAR ON BOTH SIDES (STUDENTS & TUTORS), YOU CAN SEE THE LINK HERE TO WHAT TUTORS ARE BEING TOLD: https://learnmate.com.au/coronavirus-tutors/

Below is some additional information regarding the latest health advice, and some alternatives to in-person tutoring.

1. Continuing with In-Person Tutoring

As of Tuesday March 31st, IN-PERSON LESSONS ARE STILL ALLOWED TO OCCUR With Your Tutor. However, We Recommend As Many Of Your Lessons Are Done Online as Possible (See Dot Point 2 Below). Note: Group Lessons Are NOT ALLOWED, Only One-On-One Lessons (One Tutor with One Student). We will update you via text or email if further restrictions occur at a later date.

If you wish to continue in-person lessons with your tutor, then you may choose to do that, however, we urge extra precaution. We understand that your school may have closed and we want to ensure that you are still educationally supported during this time so as to prevent educational disruption. Note that if in-person tutoring occurs, this must be consensual (accepted) on both sides; both student and tutor must accept this. If one wishes to do online tutoring, then this must be respected.

Please see a graphic at the bottom of this page showing you how to keep yourself hygienic while attending lessons. To summarise some of the main points:

  • We would recommend having lessons at home only.
  • We would recommend keeping a greater distance between student and tutor than normally done (e.g. 1.5m or more) and no more than 1 person per 4 square metres.
  • We would recommend no touching, no handshakes and no friendly body contact.
  • We would recommend that students and tutors wash their hands before and after each tutoring lesson with soap and/or hand sanitiser.
  • Group lessons (2 or more students with one tutor) are no longer allowed until further notice.
  • If you feel or you or your tutor develops ‘flu like symptoms’, then we would recommend you not lessons, and setup alternative arrangements (see dot point 2 below on online tutoring).

TO HELP ENSURE COMMUNICATION IS CLEAR ON BOTH SIDES (STUDENTS & TUTORS), YOU CAN SEE THE LINK HERE TO WHAT TUTORS ARE BEING TOLD: https://learnmate.com.au/coronavirus-tutors/

See more info here on the Victorian Government website: https://www.dhhs.vic.gov.au/victorian-public-coronavirus-disease-covid-19

2. Migrating to Online Tutoring (Alternative Form of Tutoring)


If you wish to still have lessons with your tutor, but do not want them to be done in-person, then online tutoring is a great way to ensure you can keep up with school work but not be exposed. Your tutor has been informed and trained on how to use online tutoring in a separate email.

Here’s how it works and here’s how to get started.

  • Contact your tutor via their number/email in your online account.
  • Tell your tutor you’d like to switch to online tutoring in the meantime.
  • If you haven’t already installed Skype on your device, be sure to download it here. Skype is a great way to connect with your tutor remotely and you can both share your screens and work, along with video/audio calls.
  • Your tutor will request your username in Skype so they can add you and then once they add you they can call you through the software. Not sure how to add your tutor as a contact in Skype? Learn more here.
  • Your lesson will occur as normal with your tutor through online (Skype). You can even record calls so you can review educational material at a later date!
  • After each lesson occurs the tutor will log your lesson on our online system, and as normal LearnMate will charge your credit/debit card and you will be notified of a charge. Everything else remains the same with how you currently request, log lessons and get charged – the only difference is the method through which tutoring is done – through online (Skype).

Note: if your tutor does not wish to conduct online lessons, then you may request another tutor here on the LearnMate site as we have a separate search function for online tutoring. Note that we also offer tutoring on ‘Zoom‘, which is also free to use, however, we have found that Skype is easier to use and easier to setup. If you’d like to avail Zoom instead of Skype, please just ask your tutor per the instruction above.

STUDENT SAFETY REGARDING ONLINE TUTORING

As online tutoring is more of a closed environment compared to in-person lessons, we urge tutors to following certain safety protocols (which tutors are also informed about):

  • If possible, ensure you and your tutor hold lessons in a communal area (e.g. a living or lounge room). We advise against having lessons in the bedroom.
  • If possible, we recommend you keep your in-built speakers on loud (so not on headphones), so that you can talk into your device through the in-built microphone, and hear through the in-built speakers on your device (e.g. the speakers that come in-built into your laptop and not headphones). However, if this causes technical difficulties then you may choose to use headphones.

COMMON TECH GLITCHES AND HOW TO SOLVE:

RECORDING LESSONS IN SKYPE OR ZOOM:

Why record a lesson? Simple. After the lesson occurs your student can review what they learnt to even better enhance their learning. It’s also a great way for you to review your own lesson to see where you may want to improve.

– Learn how to record a Zoom lesson so your student can access it after the lesson has finished: https://support.zoom.us/hc/en-us/articles/201362473-Local-Recording#h_02ba96fb-85ef-4f43-ab17-a51e29b206cb
– Learn how to record a Skype lesson so your student can access it after the lesson has finished: https://support.skype.com/en/faq/FA12395/how-do-i-record-my-skype-calls

TO HELP ENSURE COMMUNICATION IS CLEAR ON BOTH SIDES (STUDENTS & TUTORS), YOU CAN SEE THE LINK HERE TO WHAT TUTORS ARE BEING TOLD: https://learnmate.com.au/coronavirus-tutors/

3. If you’re experiencing symptoms of COVID-19

It is important to remember that symptoms such as fever, cough, sore throat or tiredness, while consistent with coronavirus, are symptoms that are associated with other illnesses, including the common cold and flu. Unless you have seen a medical professional and have been diagnosed with COVID-19, you should not assume you have the virus, but be vigilant in your hygiene.

If you are experiencing symptoms such as a fever, breathing difficulties, a cough or sore throat, and have recently returned from an affected country, or come into contact with someone with a confirmed diagnosis of COVID-19, separate yourself from others and call the dedicated Victorian Department of Human Health and Services COVID-19 hotline on 1800 675 398.

If you have severe symptoms, such as shortness of breath, call 000 immediately and request an ambulance.

For general information on COVID-19, you can also contact the Department of Health national hotline 24 hours a day, seven days a week on 1800 020 080.

Please also see an infographic below on how to prevent spread of the virus as stated by the Victorian Government. You can find the direct link here: https://www.dhhs.vic.gov.au/victorian-public-coronavirus-disease-covid-19

Coronavirus Outbreak – LearnMate’s Response for Students & Parents