LearnMate’s COVID-19 Response for New Students & Parents

LearnMate understand many of you will be concerned about COVID-19 and are closely following the situation as it continues to evolve and unfold around the world. We have appropriate business planning and procedures in place to ensure that students can still receive tutoring and educational support during this national health crisis, in a safe and effective environment.

If you’re an existing customer of LearnMate, we recommend you read our advice here.

For everyone else (if you’re a new student or parent of LearnMate or are just browsing our site), please read below…

1. Safely Conducting In-Person Tutoring

As of Tuesday March 31st 2020, ‘in-person’ lessons with a tutor can still legally occur in Australia, however, that may change. We will update this page at that time and if you are a customer of LearnMate, we will notify you via email and text. Note that group lessons with two or more students are no longer allowed to take place – LearnMate only permits one-on-one lessons (one student with one tutor), and we do highly recommend that lessons into the foreseeable future are done online (see dot point 2 below).

If you wish to commence in-person lessons with a LearnMate tutor, then you may choose to do that, however, we urge extra precaution. We understand that your school may have closed and we want to ensure that you are still educationally supported during this time so as to prevent educational disruption.

Please see a graphic at the bottom of this page showing you how to keep yourself hygienic while attending lessons. To summarise some of the main points:

  • We would recommend having lessons at home only.
  • We would recommend keeping a greater distance between student and tutor than normally done (e.g. 1.5m or more) and no more than 1 person per 4 square metres.
  • We would recommend no touching, no handshakes and no friendly body contact.
  • We would recommend that students and tutors wash their hands before and after each tutoring lesson with soap and/or hand sanitiser.
  • Group lessons (2 or more students with one tutor) are no longer allowed until further notice.
  • If you feel or you or your tutor develops ‘flu like symptoms’, then we would recommend you not lessons, and setup alternative arrangements (see dot point 2 below on online tutoring).

If you’d like to start your search for an in-person tutor near you, go here.

2. Conducting Lessons Online (Alternative Form of Tutoring)


If you wish to have lessons with a tutor, but do not want them to be done in-person, then online tutoring is a great way to ensure you can keep up with school work but not be exposed. All LearnMate tutors have been trained and have experience with tutoring online!

Are you looking for an online tutor at a time and location that suits you? LearnMate Online allows you to tap into hundreds of online tutors across all subjects, in all parts of Australia! LearnMate has online tutors for English, Maths, Biology, Chemistry, Physics, Science and so much more!

Here’s how it works and here’s how to get started.

  1. Head on over to the search page here for online tutors.
  2. Search for a tutor for whatever subject/subjects you need help in!
  3. Lessons will start online at a time that suits you – either on Skype or Zoom. Your tutor will inform you on the steps on how to get setup easily for online tutoring, and LearnMate also provides quick instruction to you upon signup. We even provide you with recording capabilities – which means we can record your online tutoring lesson in real time so you can review it at a later date!

If you’d like to start your search for an online tutor, go here.

3. If you’re experiencing symptoms of COVID-19

It is important to remember that symptoms such as fever, cough, sore throat or tiredness, while consistent with coronavirus, are symptoms that are associated with other illnesses, including the common cold and flu. Unless you have seen a medical professional and have been diagnosed with COVID-19, you should not assume you have the virus, but be vigilant in your hygiene.

If you are experiencing symptoms such as a fever, breathing difficulties, a cough or sore throat, and have recently returned from an affected country, or come into contact with someone with a confirmed diagnosis of COVID-19, separate yourself from others and call the relevant health authorities.

If you have severe symptoms, such as shortness of breath, call 000 immediately and request an ambulance.

For general information on COVID-19, you can also contact the Department of Health national hotline 24 hours a day, seven days a week on 1800 020 080.

Please also see an infographic below on how to prevent spread of the virus as stated by the Victorian Government. You can find the direct link here: https://www.dhhs.vic.gov.au/victorian-public-coronavirus-disease-covid-19

LearnMate’s COVID-19 Response for New Students & Parents